Technical Implementation Lead
Operations — Remote (US preferred) · Philadelphia preferred
$90,000 to $120,000 base + performance incentives
Own the technical relationship between YLÄUXI and its clients from subscription confirmation through the life of the account. You make the product work for the people paying for it.
At Command and Sovereign, that means onboarding, agent configuration, data migration, and clean integrations. At Prestige, a full infrastructure review and deployment on the client's terms. At Enterprise, the full technical handoff: codebase delivery, custom agent build, and infrastructure configuration, with accountability through the support window.
This is a senior technical operator role. Not support. Not a help desk. Every client deployment is a project you own.
What you own
Full onboarding for Command, Sovereign, Prestige, and Enterprise subscribers
Data migration from existing tools: customer records, product data, contact lists, assets
Agent configuration per client: brand voice, rules, logic, active agent selection
Integration setup: Stripe, Resend, social platforms, custom domains, DNS
First 90 day client health monitoring: underutilisation, misconfiguration, and churn signals
Technical escalation point for P1 and P2 issues across the subscriber base
Enterprise deployment management: custom agent builds, FLOW automation, infrastructure handoff
Internal documentation of deployment patterns and resolution playbooks
What success looks like
6 months Every Command and Sovereign subscriber fully deployed within 72 hours of signup.
12 months Repeatable deployment playbook for every tier. Enterprise handoffs executed in under 30 days.
24 months Institutional knowledge of how clients use YLÄUXI informing product decisions.
Required experience
Minimum 4 years in technical implementation, solutions engineering, or client engineering at a SaaS company
Hands on PostgreSQL or equivalent: reading schemas, writing queries, diagnosing data issues
DNS management, SSL configuration, and domain setup
Comfort in Linux server environments and terminal workflows
Webhook integrations: Stripe, email APIs, third party platforms
Multiple client deployments in parallel without things falling through
Direct client communication that non technical founders can follow
Strong preference for
Self hosted SaaS deployments: VPS, nginx, application architecture
Multi tenant SaaS with real client isolation and data security
AI powered products: explaining what agents do without overselling
Premium pricing ($1,000 to $10,000/mo per client) expectation management
Resend, Stripe, or comparable email and payment infrastructure
Building internal documentation and deployment playbooks from scratch